How are the discounts mentioned on the home page calculated?
Percentage discounts are taken off of the total amount of your purchase. For example, if you purchase 3 items and the total amount is $30, youll receive 5% off and pay $28.5 PLUS shipping.
If you use Google Checkout, we will send you an adjusted invoice through Google.
REMINDER: 5% OFF when you buy 3 items or more! 10% OFF when you buy 5 items or more!
If an item is out of stock, will there be any future stock coming in?
It depends. Because a lot of our products are also hot selling items on our suppliers side, therefore we CANNOT guarantee therell be future stock for a particular style. If you like, you can send us an email specifying the item you want; well notify you if future stock comes in.
How can I be qualified for referral discount?
First, you need to become our customer, meaning you MUST purchase from Swallowbee at least once. Then, if you refer someone else to buy from us, and they successfully complete a transaction, youll receive FREE REGULAR SHIPPING for your next purchase! And the person you referred would receive FREE REGULAR SHIPPING for his/her first purchase also! Just have your friends or family members mention your full name while they shop here! This discount is cumulative--meaning if you successfully complete TWO referrals, youll get FREE REGULAR SHIPPING for your next TWO purchases, and so on.
How long will it take to receive my order?
Once you place your order, we'll wait for your payment to come in. Then AFTER your payment is CLEARED, we'll ship your order within 1-2 business days. If you are a US customer and choose to pay by check or money order, you generally need to wait longer because clearing process for these payment methods usually takes longer. We'll notify you after we post your order. US shipping usually takes 3-5 business days. International shipping usually takes 6-10 business days, but may be longer than that, depending on your location and custom clearing speed. NOTE: we're NOT responsible for any custom duties.
What's your return policy?
In case you need to return the item due to change of mind, you MUST notify us within 5 days. After receiving our reply, please return the item to us in its ORIGINAL condition and packaging. Well refund the price of the item, BUT NOT the shipping costs.
We inspect every item that we send out to make sure theyre in good condition. In case you find the item to be defective when you receive it (not due to damage in transit or damage by person), you MUST notify us within 5 days. After receiving our reply, please return the item to us in its ORIGINAL packaging and prepaid for the return shipping (NO C.O.D. will be accepted); and well refund all shipping costs and the price of the item.
Refund checks will be mail out within 1-2 business days after receiving the returned item. For customers pay by Google Checkout, you have the option to get a refund check or have the refund amount credited to your Google account (International customers will get refund through Google ONLY)
What payment method do you accept?
For US customers, we accept Personal Checks, Money Orders, Cashier's Checks, Paypal, and Google Checkout.
For International customers, we accept Paypal and Google Checkout ONLY.
Please see the Terms section for more information on payment and shipping policies.